Data Security & Compliance

FERPA Compliance

ElevateChat Solutions is fully compliant with the Family Educational Rights and Privacy Act (FERPA). We understand the critical importance of protecting student educational records and have implemented comprehensive safeguards:

• All student data is treated as confidential educational records
• Access is restricted to authorized school personnel only
• We maintain detailed audit logs of all data access
• Data sharing requires explicit consent or falls under permitted exceptions
• Parents retain all rights to access and control their child's information

Data Encryption and Storage

We employ multiple layers of encryption to protect your data:

• In Transit: All data transmission uses TLS 1.3 encryption
• At Rest: Database encryption using AES-256 keys
• Application Level: Additional encryption for sensitive fields
• Key Management: Hardware security modules for key protection

Access Controls and Authentication

We implement strict access controls to ensure only authorized personnel can access your data:

• Multi-factor authentication required for all accounts
• Role-based access controls with principle of least privilege
• Regular access reviews and deprovisioning procedures
• Session management with automatic timeout
• IP whitelisting and geographic restrictions available

Infrastructure Security

Our infrastructure is built on enterprise-grade cloud services with comprehensive security measures:

• SOC 2 Type II certified data centers
• 24/7 security monitoring and incident response
• Regular vulnerability assessments and penetration testing
• Automated security patching and updates
• Distributed denial-of-service (DDoS) protection
• Network segmentation and firewall protection

Data Retention and Deletion

We maintain clear data retention policies that respect your privacy and comply with legal requirements:

• Data is retained only as long as necessary for service provision
• Automatic deletion of conversation logs after 12 months (configurable)
• Secure data destruction using industry-standard methods
• Right to deletion honored within 30 days of request
• Legal hold procedures for litigation or regulatory requirements

Incident Response and Breach Notification

In the unlikely event of a security incident, we have comprehensive response procedures:

• 24/7 security operations center monitoring
• Immediate containment and investigation procedures
• Notification to affected schools within 24 hours
• Coordination with law enforcement when appropriate
• Post-incident analysis and security improvements

Employee Security Training

Our team undergoes regular security training to ensure they understand their responsibilities:

• Background checks for all employees with data access
• Regular security awareness training and testing
• Confidentiality agreements and privacy commitments
• Incident reporting procedures and responsibilities
• Ongoing education on emerging security threats

Third-Party Security

We carefully vet all third-party vendors and service providers:

• Due diligence assessments for all vendors
• Contractual security requirements and data protection clauses
• Regular security reviews of third-party services
• Limited data sharing with explicit consent only
• Vendor risk management and monitoring programs

Contact Our Security Team

If you have any questions about our security practices or need to report a security concern, please contact our dedicated security team: