Terms of Service

1. Acceptance of Terms

By accessing or using ElevateChat Solutions' AI receptionist service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ElevateChat Solutions provides an AI-powered virtual receptionist service designed specifically for private schools. Our Service includes:

• Automated inquiry handling and response generation
• Appointment scheduling and calendar integration
• Multilingual communication capabilities
• Analytics and reporting features
• Integration with school management systems

3. User Accounts and Registration

To use our Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Upload or transmit malicious code or harmful content
• Violate any applicable laws or regulations
• Infringe upon the rights of others

5. Subscription and Payment Terms

Subscription Plans

We offer various subscription plans with different features and pricing. All plans include a one-time setup fee and recurring monthly charges.

Payment Terms

• Setup fees are due upon service activation
• Monthly fees are billed in advance on a recurring basis
• All fees are non-refundable unless otherwise specified
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• You retain ownership of your data and content
• We may use aggregated, anonymized data for service improvement
• We comply with applicable privacy laws including FERPA and COPPA
• You are responsible for ensuring you have proper consent for data processing

7. Service Availability and Support

We strive to provide reliable service but cannot guarantee 100% uptime. We provide:

• 24/7 AI receptionist availability (when properly configured)
• Customer support during business hours
• Regular system maintenance and updates
• Service level agreements as specified in your subscription plan

8. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by ElevateChat Solutions and are protected by intellectual property laws.

• You may not copy, modify, or distribute our proprietary technology
• You grant us a license to use your content for providing the Service
• We respect your intellectual property rights and expect the same
• Any feedback you provide may be used to improve our Service

9. Limitation of Liability

To the maximum extent permitted by law, ElevateChat Solutions shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or technical failures
• Actions taken based on AI-generated responses
• Third-party integrations or services

10. Indemnification

You agree to indemnify and hold harmless ElevateChat Solutions from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

11. Termination

Either party may terminate the service agreement:

• With 30 days' written notice for convenience
• Immediately for material breach of these Terms
• Upon non-payment of fees after notice and cure period
• If required by law or regulatory action

Upon termination, your access to the Service will cease, and we will delete your data according to our data retention policy.

12. Governing Law and Disputes

These Terms are governed by the laws of [State/Country]. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that may be brought in small claims court.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service. Your continued use after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us: